Our Commitment
What Does Responsible Betting Mean?
Many people in Bangladesh wonder — is online betting harmful? The answer is straightforward. Like any form of entertainment, betting only becomes a problem when it goes beyond your control. MyKonami-responsible play means you know how much you're playing, how much you're spending, and when it's time to take a break.
We run a platform, so we'll be honest: the odds of losing in betting are higher than the odds of winning. That's no secret. But if you play for entertainment, within your means, and with a clear head, it can be a genuinely exciting experience. That's the experience we want to make sure you have.
Ground Rules: Only bet with money you can afford to lose — funds whose loss won't affect your daily life. Never think of betting as a source of income.
Safety Tools
Six Protection Tools Available on MyKonami
Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately.
Cooling-Off Period
Take a temporary break from betting for 24 to 72 hours. During this period you can still log in, but placing bets will not be possible.
Self-Exclusion
Lock your account for anywhere from 1 week to 5 years. During this period, no bets or deposits can be placed.
Reality Check
At set intervals (30/60/90 minutes), you'll receive a notification showing how long you've been playing and how much you've spent.
Betting Limits
Cap your total betting amount over a set period. Once the limit is reached, no further bets will be accepted.
Loss Limit
Once you hit a set loss amount, your session will automatically end. This protects you from chasing losses.
MyKonami-activating these tools on the app or website is straightforward. No need to call customer support or fill out a separate form — you can do it all yourself.
1
Log In to Your Account
Log in to your account on the mykonami app or website.
2
Open the Profile Menu
Tap the profile icon in the top-right corner and select "Safety Settings" or "Responsible Gaming."
3
Choose Your Preferred Tool
Choose whichever tool you need — Deposit Limit, Cooling-Off, Loss Limit, or Self-Exclusion.
4
Set Your Limit and Confirm
Enter an amount or time limit and confirm with an OTP — it takes effect instantly. A confirmation will be sent to your email.
Please Note: Lowering a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period — this is designed to prevent impulsive decisions made in the heat of the moment.
There are a few straightforward questions that can help you tell whether betting is becoming a problem. These are the same questions used by professional organisations. Answer each one honestly — then count how many times you answer "Yes."
1
Have you ever placed more bets just to win back what you lost?
Yes
No
2
Have you thought about quitting betting but found you couldn't?
Yes
No
3
Have you ever lied to family or friends about your betting?
Yes
No
4
Have you borrowed money or used funds earmarked for essential expenses in order to bet?
Yes
No
5
Do you feel restless or irritable when you're not betting?
Yes
No
If you answered "Yes" to 2 or more questions:
This is not a reason for judgment — it is a signal to be aware of. MyKonami-contact the support team or activate self-exclusion. Asking for help is a sign of strength, not weakness.
Betting addiction doesn't happen overnight — it creeps up gradually. Knowing the early warning signs can help you catch it before it becomes a serious problem. These signs aren't just worth watching in yourself; keep an eye out for them in people you know as well.
- Losing track of time: You planned to play for an hour, but hours keep slipping by.
- Changes in how you spend money: Money meant for essential household expenses is going toward betting.
- Tendency to be dishonest: You are hiding how much you play from family or friends.
- Chasing Losses: Placing more and more bets trying to win back money you've lost.
- Loss of Emotional Control: Feeling extreme anger, depression, or anxiety after a loss.
- Strained relationships: Betting is causing problems at home or at work.
No judgment, just help:
If any of the signs above feel familiar, MyKonami's support team. We don't judge — we help. Via live chat or support@mykonami.bizto get in touch.
MyKonamiBy analysing the habits of members who have been playing regularly and enjoyably on for a long time, we've identified some common patterns. These tips come directly from those insights.
- Set yourself a weekly or monthly betting budget and stick to it.
- Think of betting as entertainment, not a source of income. With that mindset, losses are much easier to handle without stress.
- Avoid placing bets late at night or when you're tired. Decision-making suffers when you're exhausted.
- Avoid betting under the influence of alcohol or any other substance.
- Don't place big bets on impulse after a loss. Step back and think with a clear head.
- Before each session, decide in your head the maximum loss at which you'll stop.
- Don't put all your winnings straight back on a bet — set some aside.
- Keep other hobbies and interests in your life beyond betting.
- Take a moment to review your reality check notification — don't ignore it.
- If you feel like you're losing control — don't wait even a minute to activate self-exclusion.
MyKonami firmly believes that no one under the age of 18 should be betting. This isn't just about following rules — it's a matter of ethical responsibility.
- Date of birth is verified at registration, and NID or other supporting documents may be requested if needed.
- Additional age verification may be requested at any time if there is any doubt.
- If there are younger members in your household, keep your devices secured with a password or biometric lock.
- If as a parent you have concerns about your child's betting activity, please get in touch with us.
- If anyone under 18 is found to have an account, it will be closed immediately and all associated data will be deleted.
For Parents: Use parental control software on shared devices at home. MyKonami-keep face/fingerprint lock enabled on the app so it can't be accessed easily.
Our Commitment
Mykonami's Responsible Gaming Commitment
Our Commitment
Never serving anyone under the age of 18
Keeping all protection tools free at all times
Not sending promotions to members who are self-excluded
Supporting members who seek help without judgment
Automatically detecting unusual betting patterns
Providing 24/7 responsible gaming support
Frequently Asked Questions
Frequently Asked Questions
mykonami displays odds in decimal format by default — for example, 2.50 or 1.85. This format is the most straightforward for users in Bangladesh because the calculation is simple: stake × odds = total return. So a BDT 100 bet at odds of 2.50 returns BDT 100 × 2.50 = BDT 250 if it wins (profit: BDT 150). Higher odds mean a lower chance of winning, but a bigger payout if you do. Odds of 1.01 indicate a near-certain outcome but yield almost no profit. You can switch to fractional (e.g., 3/2) or American format at any time in Settings. Your bet slip always shows the potential total return and profit separately, so you know exactly what you stand to win before confirming any bet.
First, try closing the app completely — remove it from the background as well — then reopen it. If you see an "Update Required" message, download the latest APK (for Android) from mykonami's official download page. On iOS, update through the App Store. If the app still won't open, go to your phone's settings and clear the app's cache and data, then try again. If that doesn't work, uninstall the old version and do a fresh install. Also make sure your internet connection is stable — try both mobile data and Wi-Fi. If the issue persists, contact us via live chat or at support@mykonami.biz with your phone model and Android/iOS version; we'll get it sorted quickly.